Refund policy

Return & Refund Policy

At Every Season, we want you to feel confident in every gift you give and receive. We believe in thoughtful, lasting products—and we stand behind what we make.

60-Day Returns

If you’re not completely satisfied, you can return your order for any reason within 60 days of delivery.

To qualify for a return:

  • Items must be unused and in their original condition.

  • Packaging, including the keepsake box and message card, must be included.

  • Proof of purchase (order number or receipt) is required.

To start your return, contact us at [insert email]. We’ll provide the return instructions. Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.

Refunds will be issued to your original payment method within 5–10 business days after we receive your return.

1-Year Breakage Guarantee

If your jewelry breaks within 1 year of purchase, we’ll replace it—no questions asked.

What’s covered:

  • Broken chains, clasps, or earring posts due to regular use

What’s not covered:

  • Lost or stolen items

  • Tarnish or damage from improper care or exposure to chemicals

To request a replacement, email us at [insert email] with your order number, a photo of the item, and a brief description of what happened. We’ll send a replacement at no cost to you.